- Try to remain as calm as possible. Take a deep breath and speak clearly.
- Tell the 911 operator the nature of the emergency. EXAMPLE: I need the .... (Fire Department, ambulance or Police).
- If the house is on fire, LEAVE the house and call from a neighbor's home or a cell phone.
- Know where you are. If help is needed at another location, tell the 911 operator.
- Answer the questions the operator asks. They can help to determine the help you need.
- Keep the answers short and to the point.
- Follow all the instructions given to you by the 911 operator.
- Stay on the line until the 911 operator tells you to hang-up.
- Turn on your outside lights and if possible send someone out to direct the emergency personnel.
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