Try to remain as calm as possible. Take a deep breath and speak clearly.
Be prepared for the following questions:
Perquimans-Gates 911, what’s the address of the emergency?
Repeat for verification
What’s the phone number you’re calling from?
Repeat for verification
Tell me your name.
Ok, tell me exactly what happened.
Tell the 911 telecommunicaor the nature of the emergency. EXAMPLE: I need the .... (Fire Department, Ambulance or Police).
Know where you are. If help is needed at another location, tell the 911 telecommunicator.
Answer the questions the telecommunicator asks. They can help to determine the help you need.
Keep the answers short and to the point.
Follow all the instructions given to you by the 911 telecommunicator.
Stay on the line until the 911 telecommunicator tells you to hang-up.
Turn on your outside lights and if possible, send someone out to direct the emergency personnel.
If you dial 911 by accident, remain on the line so the telecommunicator can confirm there is no emergency and close out the call. If not, they will be calling you back.
